Limited Warranty

Stoneex LLC| Stoneex Surfaces

Effective Date: Sep 14 2023

Stoneex Surfaces provides a Limited Warranty covering fabrication workmanship and installation integrity for qualifying residential projects.

  1. Coverage Scope

Stoneex Surfaces warrants that fabrication and installation services will be free from defects in workmanship under normal residential use.

This warranty applies to:
• Seam integrity under standard load conditions
• Proper adhesion of mitered and laminated edges
• Structural installation alignment
• Secure attachment to approved substrate systems
• Installed sinks and integrated components fabricated by Stoneex Surfaces

  1. Warranty Period

Residential Projects:
One (1) year limited workmanship warranty from the date of installation.

Commercial Projects:
Ninety (90) days unless otherwise specified in writing.

  1. Material Disclaimer

Stoneex Surfaces does not manufacture slab materials. Porcelain, quartz, sintered stone, and natural stone materials are covered solely by their respective manufacturers’ warranties.

Stoneex Surfaces is not responsible for:
• Manufacturer material defects
• Color variation
• Natural fissures, veining, or mineral inclusions
• Normal wear and surface etching
• Movement caused by structural shifts or cabinetry settlement

  1. Exclusions

This warranty does not cover:
• Impact damage
• Improper use or abuse
• Thermal shock from direct heat
• Unauthorized alterations or modifications
• Structural movement of cabinets or framing
• Improper cleaning agents
• Acts of nature

  1. Remedy

If a defect in workmanship is confirmed, Stoneex Surfaces will, at its discretion:
• Repair the affected area;
• Replace the affected portion; or
• Provide an equivalent remedy.

Stoneex Surfaces’ liability is limited to the original contract value of the affected scope of work.

  1. Transferability

This warranty is non-transferable unless approved in writing.

  1. Claim Procedure

To initiate a claim:
• Notify Stoneex Surfaces in writing;
• Provide the project address;
• Provide the installation date;
• Provide clear photographs of the issue.

Inspection may be required prior to authorization of any corrective action.